Legal notice

1. General Information

The website www.dodopaws.com is operated by:

FERRONET METAL TRADE LTD
Company Number: 14731700

Online Store: Dodo Paws
Contact Email: contact@dodopaws.com

Registered Office:
71–75 Shelton Street
Covent Garden
London
WC2H 9JQ
United Kingdom

Website Operator: FERRONET METAL TRADE LTD

Dodo Paws specialises in the online sale of products and accessories for pets, including products for dogs, cats and other companion animals.

2. Website Platform and Hosting

The Dodo Paws online store is powered by:

Shopify Inc.
151 O’Connor Street
Ground Floor
Ottawa, Ontario K2P 2L8
Canada

Website: www.shopify.com

Shopify publicly confirms this as the address of Shopify Inc.

3. Purpose of the Website

The purpose of www.dodopaws.com is to present, promote and sell pet products and accessories online.

Products may be fulfilled directly by Dodo Paws or by third-party suppliers and fulfilment partners.

4. Use of the Website

Access to and use of the Site are subject to the policies and terms published on Dodo Paws, including:

Terms of Service
Shipping & Delivery Policy
Returns & Refund Policy
Privacy Policy

Dodo Paws may update the Site, product information, availability, prices and policies from time to time, subject to applicable law.

5. Intellectual Property

Unless otherwise stated, the content available on the Site, including texts, graphics, logos, photographs, videos, product presentations and website design, is owned by or licensed to Dodo Paws, FERRONET METAL TRADE LTD or their respective licensors.

Unauthorised reproduction, distribution, modification or commercial use of protected content is prohibited.

Nothing in this section grants ownership of intellectual property belonging to third-party manufacturers, suppliers or other rights holders.

6. Products and Availability

We aim to describe and display products as accurately as reasonably possible.

Product colours and appearance may vary slightly depending on:

screen settings;
lighting;
photography;
manufacturing variations.

Customers should carefully review product descriptions, dimensions, sizes and specifications before purchasing.

Product availability may change without notice.

Nothing in this section limits any mandatory rights where a product does not correspond to its description or otherwise fails to meet applicable consumer guarantees.

7. Prices, Currency and Taxes

Prices are displayed in the currency applicable to the customer’s selected market or checkout configuration.

The final amount payable will be displayed before the order is completed.

Applicable taxes, shipping charges or other mandatory charges will be displayed or disclosed where required by law.

For customers in Australia, prices and charges must be communicated clearly and accurately and must not mislead customers about the amount they will pay.

International orders may be subject to customs duties, import taxes or other charges depending on the destination and applicable law.

Where such charges are the customer’s responsibility, this will be subject to applicable law and the information made available during the purchasing process.

8. Orders and Payments

Customers place orders using the checkout process available on the Site.

Payment is due using one of the payment methods offered at checkout.

Transactions may be processed by Shopify or other authorised payment service providers.

An order may be refused or cancelled where legally permitted, including in cases involving:

payment failure;
suspected fraud;
product unavailability;
manifest pricing or technical errors;
applicable shipping restrictions.

Where an order is cancelled after payment has been received, an appropriate refund will be provided.

9. Shipping and Delivery

Shipping destinations, processing times, delivery estimates, tracking and other delivery information are described in our Shipping & Delivery Policy.

Some products may be shipped directly from international suppliers or fulfilment centres, including locations outside the United Kingdom.

Delivery estimates may vary depending on the product, destination, carrier, customs procedures and fulfilment location.

We therefore do not state a universal 3–7 business day delivery period here.

For Australian customers, businesses selling online must comply with ordinary consumer law obligations, including where an overseas business sells directly to consumers in Australia.

10. Returns, Refunds and Consumer Rights

Returns and refunds are governed by our Returns & Refund Policy and any mandatory consumer rights applicable in the customer’s country or region.

Any voluntary return period offered by Dodo Paws is additional to statutory rights and does not replace them.

Australian Customers

When Dodo Paws sells products directly to consumers in Australia, applicable rights under the Australian Consumer Law may include consumer guarantees concerning quality, safety, conformity with description and fitness for purpose.

If a product fails to satisfy an applicable consumer guarantee, remedies may include repair, replacement, refund or compensation depending on the circumstances.

Our store policies do not exclude rights that cannot legally be excluded. The ACCC specifically states that an overseas business selling directly to Australian consumers must comply with the Australian Consumer Law.

Customers in Other Countries

Customers remain entitled to any mandatory consumer rights available under the laws applicable in their country or region.

If Dodo Paws adds additional international markets, those mandatory local rights will continue to apply where required.

11. Damaged, Faulty or Incorrect Products

If a product arrives damaged, defective, unsafe, incomplete or different from the product ordered, please contact:

contact@dodopaws.com

We may request reasonable information such as photographs, videos or order details to help assess the issue.

Where applicable, the appropriate remedy will be provided in accordance with our Returns & Refund Policy and mandatory consumer law.

12. Personal Information

Personal information collected through Dodo Paws may be used for purposes including:

processing orders;
payments;
fulfilment and delivery;
customer support;
fraud prevention;
website operation;
marketing where permitted.

Personal information may also be processed by Shopify and relevant service providers.

Full information about how personal information is collected, processed, disclosed and transferred is available in our Privacy Policy.

Privacy rights depend on the laws applicable to the customer and to Dodo Paws.

13. Pet Product Safety

Customers should use products according to their intended purpose and any instructions or warnings supplied with the product.

Pet owners should select products appropriate for their pet’s size, age and individual circumstances.

Products should be inspected regularly for damage or excessive wear, and use should be discontinued if a product becomes unsafe.

Information provided on Dodo Paws is general product information and is not veterinary advice.

Nothing in this section limits any mandatory product safety or consumer rights.

14. Liability

To the maximum extent permitted by applicable law, Dodo Paws and FERRONET METAL TRADE LTD are not responsible for indirect losses arising solely from use of the Site where such liability can lawfully be excluded.

Nothing in this Legal Notice excludes or limits liability or consumer rights where exclusion or limitation is prohibited by law.

For Australian customers, consumer guarantees apply automatically to covered purchases and a store policy cannot replace them.

15. Applicable Law

Dodo Paws is operated by a company registered in the United Kingdom.

The Site and the contractual relationship with Dodo Paws are subject to applicable law, including the laws governing FERRONET METAL TRADE LTD, while preserving mandatory consumer protections applicable in the customer’s country or region where required.

Australian customers therefore retain any mandatory rights available under the Australian Consumer Law.