Shipping policy
This Shipping & Delivery Policy applies to orders placed through www.dodopaws.com.
Dodo Paws is operated by FERRONET METAL TRADE LTD.
We aim to provide clear information about order processing, shipping, tracking and delivery. Please review this policy before placing an order.
1. Order Processing
Orders are generally processed within 1–3 business days, Monday to Friday, excluding public holidays.
Orders placed on weekends or public holidays will generally begin processing on the next business day.
Please note that processing time is separate from delivery time.
2. Shipping & Delivery Times
Delivery times depend on:
- the destination country or region;
- the product ordered;
- the fulfilment location;
- the shipping carrier;
- customs processing;
- other circumstances outside our reasonable control.
Some Dodo Paws products may be shipped directly from our international suppliers or fulfilment partners, including fulfilment locations in China.
The estimated delivery timeframe applicable to your order will be displayed on the product page, at checkout, or otherwise communicated before or after dispatch where available.
All delivery times are estimates unless expressly stated otherwise.
We aim to provide accurate delivery estimates and will not knowingly advertise shipping timeframes that we cannot reasonably expect to meet. Australian law prohibits false or misleading representations about delivery timeframes.
3. Shipping Costs
Where Free Shipping is displayed at checkout, no standard shipping fee will be charged for that order.
Shipping rates, where applicable, will be displayed before you complete your purchase.
Available shipping methods and rates may vary depending on the destination, product and order value.
4. Order Tracking
Where tracking is available, you will receive a tracking number or tracking link after your order has been dispatched.
Please allow some time for tracking information to become active after shipment.
Tracking updates are provided by the relevant carrier and may occasionally be delayed.
5. Tracking or Delivery Issues
If your tracking information does not update immediately, please allow a short period for the carrier's system to refresh.
If your order appears significantly delayed, lost or has another delivery issue, please contact us at:
We will assist you in reviewing the shipment and, where appropriate, contacting the relevant carrier or fulfilment partner.
For Australian customers, ordinary consumer rights continue to apply to online purchases, including purchases made from an overseas business that directly sells to consumers in Australia.
6. International Fulfilment
Dodo Paws works with third-party suppliers, fulfilment partners and shipping carriers.
As a result, your order may be shipped directly from an international fulfilment centre rather than from the United Kingdom.
Products may therefore arrive in separate packages if an order contains items fulfilled from different locations.
The country from which a product is dispatched does not change your contractual relationship with Dodo Paws as the seller.
7. Customs, Duties and Import Charges
International orders may be subject to customs procedures, import duties, taxes or other charges depending on the destination country and the circumstances of the order.
Where any such charges are payable by the customer, this will be subject to applicable law and the information presented during the purchasing process.
We will not intentionally conceal mandatory charges from customers.
8. Incorrect or Incomplete Delivery Address
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please review your delivery details carefully before completing your purchase.
If you notice an error after placing an order, contact us as soon as possible at contact@dodopaws.com.
We cannot guarantee that an address can be changed after fulfilment has begun.
Where a delivery problem results from an incorrect address provided by the customer, additional shipping costs may apply where legally permitted.
9. Damaged, Missing or Incorrect Orders
Please inspect your order after delivery.
If a product arrives:
- damaged;
- defective;
- incomplete; or
- different from what you ordered,
please contact contact@dodopaws.com as soon as reasonably possible.
Returns, replacements and refunds are handled in accordance with our Returns & Refund Policy and any mandatory consumer rights that apply in your country.
For Australian customers, consumer guarantees under the Australian Consumer Law cannot be excluded by store policies.
10. Shipping Destinations
We currently ship to the countries and regions that are available for selection at checkout on www.dodopaws.com.
Available destinations may be added, removed or updated from time to time.
If your country is not available at checkout, we are currently unable to ship an order to that destination.
This wording means you do not have to rewrite the policy each time you add another Shopify Market.
11. Delays Outside Our Control
Delivery may occasionally be affected by events outside our reasonable control, including:
- customs inspections;
- carrier disruptions;
- severe weather;
- natural disasters;
- strikes;
- public holidays;
- transportation disruption;
- local delivery restrictions.
Where we become aware of a significant issue affecting an order, we will make reasonable efforts to assist the customer.
Nothing in this section limits any mandatory consumer rights.
12. Contact Us
For questions about shipping, tracking or delivery, please contact:
Dodo Paws
Operated by FERRONET METAL TRADE LTD
Company Number: 14731700
Registered Office:
71–75 Shelton Street
Covent Garden
London
WC2H 9JQ
United Kingdom
Website: www.dodopaws.com
Email: contact@dodopaws.com
We aim to respond to customer enquiries within 48 hours.